Behind the Wheel Policies
Training fee due before the start of the course.
Please call (949)250-7001 during office hours to schedule Behind-the-Wheel driving lessons.
Please note that we book Behind-the-Wheel driving lessons on a first-come-first-service basis. Normally we book out about 1 to 3 weeks from the date of initial registration or from the day you call to schedule driving lessons. However, earlier appointment dates may be available due to cancellations. Please note that the student must have a valid California Learner’s Permit for us to schedule driving lessons. Also, must be a paid registered student to be placed on our cancellation list. Please note that during certain times of the year including the summer months, it may take longer to schedule Behind-the-Wheel driving lesson appointments. PLEASE PLAN FOR THE SUMMER SEASON!
Appointment Rescheduling and Cancellations/No Shows
We fully understand life happens…..but, we require at least 72 hours advance notice for appointment rescheduling. Appointment rescheduling requests made with less than 48-hour notice will incur a $75 Same-day Cancellation Fee (SDC). No Show for a scheduled appointment will FORFEIT the lesson. No Show includes but is not limited to 1. Not having a valid unexpired California Learner’s Permit at the time of the lesson. 2. Incorrect/incomplete pickup address/phone numbers that do not work. NO EXCEPTIONS.
Please note that we do not accept cancellation requests over the phone. Please email all cancellation requests to firstname.lastname@example.org. Requests must be received by us at least 72 hours before the scheduled lesson. Any cancellation notice received with less than 48-hour notice will be charged a cancellation fee of $75. Please include the student’s name, contact phone number, date, and time of the scheduled lesson.
Any unpaid cancellation fee must be paid for us to issue the Certificate of Completion (Form DL 400D) certificate.
Refund and Expiration Date Policy
Please note that there are NO REFUNDS once payment has been received. NO EXCEPTIONS.
However, refund requests made within 24 hours of registering students will be refunded less the $45 administrative fee.
Safety 1st Drivers Education Online Course and Behind-the-Wheel training packages expire 12 months from the date of purchase. Online Course and Behind-the-Wheel training packages are not transferrable. NO EXCEPTIONS.
However, expired packages under 6 months may be extended for $75 for another 6 months.
Lost Completion Certificates
There is a $50 fee each for us to provide replacement certificates for Online Course (DMV Form DL 400C) and Behind the Wheel Training (DMV Form 400D) Certificates. NO EXCEPTIONS.
Pay-As-You-Go payment plan option available: First payment of $165 is due upon first call (day of registration). All additional 2-hour driving lessons are $165 per lesson. Payment is due when the driving lesson is scheduled.